FAQs

Shipping:

Free Shipping items are sent as an envelope via Australia Post and do not come with a tracking number.   If the item is lost or stolen in transit, I cannot be held accountable for refunds.  All envelopes are photographed and timestamped as proof of postage before they are sent.  Please upgrade to tracked shipping if you feel that this is the best option based on your address and location.


Once your package has been sent you will receive a confirmation email to let you know your order is on its way. 

 

What Posts and Hooks do you use for your earrings?

All earrings are fixed to Hypoallergenic Stainless Steel Studs. 

 

I like to shop in person, where can I find a list of your stockists?

Head on over to the Stockists page to see where you can find Originals Lab Accessories Australia wide.  If you are after something specific it's a good idea to call the store in advance to see what they have in stock.

 

Do Originals Lab sell Wholesale? How do I become a Stockist?

Yes!  Originals Lab wholesale.  Simply email Yvonne at hello@originalslab.com to become a stockist.  Please remember to provide your store details and location.

 

Do you collaborate?

Yes, we love to partner with organisations to design new and exciting products!  If you are a business that would like something created especially for your organisation please email us at hello@originalslab.com